Refund policy

We hope you’ll love your Diamenti piece. If it isn’t quite right, you can request a return within 14 days of receiving your order.

To be eligible for a return, your item should be unused and in the same condition in which you received it. Please return it in its original packaging where possible, together with your order details or proof of purchase.

To start a return, contact us at wanessa@diamentiofficial.com. We’ll provide the return address and instructions on how to send your item back.

For change-of-mind returns, return postage is the responsibility of the customer. We recommend using a tracked service, as returned items remain your responsibility until they reach us.

Please contact us before sending anything back. Returns sent without first requesting a return may not be accepted.

You can always contact us at wanessa@diamentiofficial.com if you have any questions about a return.

Damages and issues 

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or you have received the wrong item.

Please include your order number and, where possible, photographs of the item and its packaging so we can understand what has happened and resolve it for you as quickly as possible.

If an item is faulty, damaged or incorrect, we’ll cover any appropriate return or replacement costs.

Exceptions / non-returnable items
Personalised or genuinely bespoke pieces made specifically to your requirements cannot normally be returned simply because you have changed your mind.

This does not affect your rights if an item arrives faulty, damaged or is not as described.

If you are unsure whether your piece is eligible for return, please contact us before sending it back.

Exchanges
We do not currently process direct exchanges.

The simplest way to choose a different piece is to return your original item and, once your return has been arranged, place a new order for the item you would prefer.

UK & European Union cooling off rights
For eligible online purchases, customers in the UK and European Union generally have the right to cancel an order within 14 days of receiving it, without needing to provide a reason.

After notifying us that you wish to cancel, the item should be returned within the applicable legal timeframe.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

These rights do not generally apply to genuinely personalised or bespoke goods made specifically to your requirements.

Your statutory consumer rights are not affected by this policy.

Refunds
We’ll let you know once your return has been received and inspected.

Once approved, your refund will be issued automatically to your original payment method. We aim to process approved refunds within 5 working days, although your bank or card provider may take additional time to show the funds in your account.

For eligible cancellations, any standard outbound delivery charge that is legally required to be refunded will also be included. If you selected a more expensive delivery service than our standard option, the additional delivery cost may not be refundable.

If more than 10 working days have passed since we confirmed your refund and you still haven’t received it, please contact us at wanessa@diamentiofficial.com.