Shipping policy

We carefully prepare every Diamenti order before it leaves us. Most of our pieces are made in small batches, allowing us to keep quantities considered while having pieces ready to make their way to you.

Order processing

Orders are usually prepared and dispatched within 1-3 working days.

During particularly busy periods, new collection launches or seasonal demand, preparation may occasionally take a little longer. If there is a significant delay with your order, we’ll let you know.

Some personalised, bespoke or made-to-order pieces may require additional time. Where this applies, the expected preparation time will be stated on the individual product page.

Please note that working days do not include weekends or UK bank holidays.

UK delivery

Once dispatched, UK orders typically arrive within 2–3 working days.

We use trusted delivery partners including Royal Mail, DPD, Evri and InPost. The carrier used for your order may vary depending on the size, weight, destination and delivery service selected.

Where tracking is available, you’ll receive the relevant details once your order has been dispatched.

Delivery times are estimates rather than guarantees, as occasional carrier delays can occur outside of our control.

International delivery

We’re happy to ship Diamenti pieces worldwide.

International delivery times vary depending on the destination and delivery service available. Most international orders will take longer than UK deliveries, and an estimated delivery timeframe will be shown at checkout where available.

Please allow additional time for customs processing, particularly during busy periods.

Shipping costs

Shipping costs are calculated based on your destination and the available delivery service and will be shown at checkout before you complete your purchase.

From time to time, we may offer complimentary delivery above a stated order value. Any current free-delivery offer and its applicable destinations will be shown on our website or at checkout.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the price of your order or shipping fee and are the responsibility of the recipient.

As customs requirements vary between countries, we recommend checking your local regulations before ordering if you are unsure.

Customs processing may also occasionally delay delivery, which is outside of our control.

Delivery addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible at wanessa@diamentiofficial.com. We’ll always try to help, but once an order has been dispatched we may not be able to change its destination.

We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout.

Delayed or missing parcels

If your order appears to be delayed, please check your tracking information first where available.

If your parcel has not arrived within a reasonable period after the expected delivery date, contact us at wanessa@diamentiofficial.com with your order number and we’ll help investigate it with the delivery provider.

Damaged deliveries

We take care when preparing and packaging every order. If your piece arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Include your order number and, where possible, photographs of both the item and its packaging. We’ll review what has happened and work with you to make it right.

Questions about your delivery

If you have any questions about an order or delivery before or after purchasing, you can contact us at wanessa@diamentiofficial.com.